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This workflow template illustrates the processing of account closing requests from retail and/or commercial banking clients. Purchase and download this template in PDF and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand Account Closing processes.Download a Free Sample of this Workflow Template
What is included in the Account Closing process?
The Account Closing process involves the processing of account closing requests from retail and/or commercial banking clients. This process includes communications with clients, client instruction (for transfers or liquidation) completion, exposure reviews (late charges, dividends on margin shorts, debit charges, residual balances), compliance reviews and final account closure and monitoring. Customer service representatives should determine the reason for the client's desire to close the account (clients can be called, if necessary) as it may provide future opportunities for improvement.
Which KPIs, or metrics, are typically used to measure this process?
The following metrics may be used to measure the Account Closing process:
Which employees and/or departments are involved in this process?
The following parties are typically involved in the Account Closing process:
What is the purpose of these workflow templates?
Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.
How are these workflow templates created?
These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.
How do I download a workflow template?
Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF and Visio (VSD) formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.