Credit Card Fraud Resolution Workflow Template

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Overview: Credit Card Fraud Resolution Workflow Template

This workflow template illustrates the process for resolving a case of credit card fraud. Purchase and download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand the Credit Card Fraud process.

Download a Free Sample of this Workflow Template


Process Details and FAQ: Credit Card Fraud Resolution

What is included in the Credit Card Fraud Resolution process?

The Credit Card Fraud Resolution process involves the process for resolving a case of credit card fraud, which requires two functional groups: a specialist and an escalation & case team. The specialist acts as a CSR and interacts with the customer. The specialist can review transaction history with the customer, flag transactions for dispute or cancel/reopen a credit card. Cases that the specialist cannot resolve are forwarded to the escalation & case team, which then audits the specialist’s notes and takes the appropriate action.


Which KPIs, or metrics, are typically used to measure this process?

The following metrics may be used to measure the Credit Card Fraud Resolution process:


  • 1.Average Credit Card Balance
  • 2.Percentage of Credit Cards 30 Days Past Due
  • 3.Unit Cost: Credit Card Transactions (All Transaction Types)

Which employees and/or departments are involved in this process?

The following parties are typically involved in the Credit Card Fraud Resolution process:


  • Customer
  • Escalation & Case Team
  • Credit Card Specialist

What is the purpose of these workflow templates?

Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.


How are these workflow templates created?

These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.


How do I download a workflow template?

Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF, Visio (VSD) and PowerPoint (PPT) formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.


Questions?Call: 844-650-2888Email: info@opsdog.com
  • Workflow Template

    $15

    Credit Card Fraud Resolution

    - Instantly download files
    - Includes PDF, VSD, PPT file formats
    - Customize PPT and Visio versions
    - Mapped in BPMN 2.0 format

    Questions?

    Call: 844-650-2888

    Email: info@opsdog.com

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