Internet Banking: Product Servicing Workflow Template

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Overview: Internet Banking: Product Servicing Workflow Template

This workflow template illustrates the servicing and fulfillment of customer banking products through the internet banking channel. Purchase and download this template in PDF and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand the Internet Banking: Product Servicing process.

Download a Free Sample of this Workflow Template


Process Details and FAQ: Internet Banking: Product Servicing

What is included in the Internet Banking: Product Servicing process?

The Internet Banking: Product Servicing process involves the servicing and fulfillment of customer banking products through the internet banking channel. This process includes online bill payment (ensure that all information is verified before confirming payment), bank-to-bank funds transfer (ensure that customers receive a request confirmation before completing the funds transfer) and wire transfers (make sure to review selected wires before processing them). Due to intense competition between banks (especially with the online market), exceptional customer service has become increasingly important.


Which KPIs, or metrics, are typically used to measure this process?

The following metrics may be used to measure the Internet Banking: Product Servicing process:


  • 1.Bill Pay Transactions per Enrolled User
  • 2.Cycle Time: Wire Transfers (All Outgoing)
  • 3.Unit Cost: Wire Transfer

Which employees and/or departments are involved in this process?

The following parties are typically involved in the Internet Banking: Product Servicing process:


  • Customer
  • Electronic Banking Specialist
  • Underwriter

What is the purpose of these workflow templates?

Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.


How are these workflow templates created?

These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.


How do I download a workflow template?

Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF and Visio (VSD) formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.


Questions?Call: 844-650-2888Email: info@opsdog.com
  • Workflow Template

    $15

    Internet Banking: Product Servicing

    - Instantly download files
    - Includes PDF and VSD file formats
    - Customize the Visio version
    - Mapped in BPMN 2.0 format

    Questions?

    Call: 844-650-2888

    Email: info@opsdog.com

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