Customer Issue Resolution Workflow Template

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Overview: Customer Issue Resolution Workflow Template

This workflow template illustrates the processes of identity verification, question clarification and any during- or after-call work needed to resolve the customer’s problem. Purchase and download this template in PDF, Visio and PowerPoint formats, and customize it to fit your organization, or use it to better understand Call Center Customer Issue Resolution process.

Download a Free Sample of this Workflow Template


Process Details and FAQ: Customer Issue Resolution

What is Customer Issue Resolution?

The Customer Issue Resolution process describes the necessary steps involved in solving a customer complaint or problem, beginning with the customer's interaction with the Interactive Voice Response (IVR) system and ending with either the problem's resolution or with the customer being transferred to another customer service representative or department better suited to resolving the issue. This process includes customer identity verification, question clarification and any during- or after-call work needed to resolve the customer's problem.


Which KPIs, or metrics, are typically used to measure this process?

The following metrics are typically involved in the Customer Issue Resolution process:



Which employees and/or departments are involved in this process?

The following party is typically involved in the Call Center Customer Issue Resolution process:


  • Customer Service Representatives

What is the purpose of these workflow templates?

Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.


How are these workflow templates created?

These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.


How do I download a workflow template?

Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the document in PDF, Visio and PowerPoint formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.


Questions?Call: 844-650-2888Email: info@opsdog.com
  • Workflow Template

    $15

    Customer Issue Resolution

    - Instantly download files
    - Includes PDF, VSD, PPT file formats
    - Customize PowerPoint, Visio versions
    - Workflows mapped in BPMN 2.0

    Questions?

    Call: 844-650-2888

    Email: info@opsdog.com

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