The Collections Operations group makes contact with debtors to collect outstanding balances. They are responsible for identifying and updating debtor contact information in the company’s database (or any record-keeping system) when possible. Contact methods and frequency vary based on the number of days the account has been delinquent as well as the amount that is owed. For example, if the account has only been past-due for 10 days or less, the collections group might place a single call per week. In some cases, these calls might be automated, using a pre-recorded message to notify the account holder that their bill is past due. At the 30-day point, however, the group may increase the frequency of calls and begin sending traditional ‘snail mail’ notifications. When accounts become 60-90 days past due, collections activities intensify until the debt is either written off or sold to a third party collection agency or debt recovery firm.