Best Practice (Good)
Assign clear quality standards and accountability for errors, and follow up when errors occur, to reduce excessive data checking and rechecking. The two groups need to communicate with each other before involving Payments Processing.
Typical Practice (Bad)
Allow Collections and/or Field Operations personnel to forward payments with incorrect or inadequate information, forcing Payments Processing to perform research.
Benefits: Clear accountability, follow-ups and root cause analysis help to reduce errors. Depending on the frequency and the number of different types of errors, these improvements can eliminate 40-60% of the rework caused by errors.