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This document details 15 high value best practices for Customer Service Department operations organized by function, including Incident Management, Technical & Product Support, Account Management, and more. Use this document as a guide in implementing work activities in your Customer Service Department that have proven to increase efficiency, cost effectiveness, customer service and work quality. OpsDog’s best practices require no new technology and can be implemented without infrastructure or regulatory-related organizational changes. Order this document to point your Customer Service Department in the right direction.Download a Free Sample Best Practices Guide
What is included in the Customer Service Best Practices Guide?
This guide includes 15 detailed, text-based descriptions of "best practice" work activities that have been documented during more than 20 years of Fortune 500 consulting experience. Each best practice is contrasted against a less effective "typical" practice. The benefits of adopting the best practice are also defined.
Which employees and/or departments are covered in this guide?
This guide contains best practices for the following Customer Service areas:
What are best practices? What is the purpose of these guides?
Best practices, sometimes referred to as leading practices, are text-based descriptions of work activities that are proven to deliver superior results. These best practice guides describe detailed "best-in-class" work activities that can help any organization close the gap on the competition. The best practices in these guides require no new technology to implement and require no changes to infrastructure or regulatory practices. The majority of them can be implemented without high-level approvals or significant time devotion to rapidly realize improvements in cost effectiveness, work quality, customer service and/or productivity.
How were these best practices gathered?
These best practices have been documented during more than 20 years of management consulting experience. OpsDog's best practices guides are collections of the most common, high-value, easily-adopted best practices identified in our experience working with some of the world's largest, most valuable corporations.
How do I purchase this report? How/when will I receive it?
Simply click the "add to cart" button and follow the process to purchase and download this guide today. You can use any major credit card, or a PayPal account, to pay. After your payment is processed, you will be provided with a link to download this PDF document immediately. Download a free sample best practices guide now.