Best Practice (Good)
Segment call lists based on account risk (higher account balance = higher risk) and configure automatic dialers accordingly. Target these high-risk customers more frequently and through different contact methods (phone, email, physical mail).
Typical Practice (Bad)
Segment call lists based on the number of days that the account has been past due (30, 60, 90, 120, 150 days, typically). Configure all automatic dialers in this manner.
Benefits: Improves the likelihood of collecting on high-risk accounts and eliminates wasted time calling low-risk (lower account balance), low-value accounts repeatedly.