Technical & Product Support
The Technical and Product Support function provides customer service as it relates specifically to a certain product or service offering. For example, there may be several customer service groups within a bank, each of whom is responsible for providing support for a specific banking product or service (e.g., mortgages, savings accounts, online banking, retirement services, etc.). Customer service representatives in these specialized groups are trained to address problems related specifically to the product or service being supported.
NOTE: Technical & Product Support activites are, typically, carried out in a Call Center. Read more about Call Centers