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This workflow template illustrates the verification, assembling, shipment and billing processes related to customer orders. Purchase and download this template in PDF, Visio and PowerPoint formats, and customize it to fit your organization, or use it to better understand the Billing & Returns process.Download a Free Sample of this Workflow Template
What is Billing & Returns?
Billing & returns is a process that involves the verification, assembling, shipment and billing processes related to customer orders. This template also includes the inspection, documentation and handling of returned items (a return form must be completed and authorized before a return can be received). When a return is received, ensure that return form, other applicable documentation and the actual item(s) returned are accurate and in good order before updating necessary databases.
Which KPIs, or metrics, are typically used to measure this process?
The following metrics are typically involved in the Billing & Returns process:
Which employees and/or departments are involved in this process?
The following parties are typically involved in the Billing & Returns process:
What is the purpose of these workflow templates?
Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.
How are these workflow templates created?
These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.
How do I download a workflow template?
Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the document in PDF, Visio and PowerPoint formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.