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This workflow template illustrates the processing and research required to determine if a missing or incorrect order was the fault of the client and/or the shipping company. Purchase and download this template in PDF, Visio and PowerPoint formats, and customize it to fit your organization, or use it to better understand the Customer Order Correction process.Download a Free Sample of this Workflow Template
What is Customer Order Correction?
Customer Order Correction is a process that involves the processing and research required to determine if a missing or incorrect order was the fault of the client and/or the shipping company. The process includes the discovery of a missing or incorrect order, verification of shipment information (how the products were packed, what is written on the shipment documentation, etc.), the assignment of claim numbers (should the carrier be responsible), the delivery of correct products to customer (should the missing or correct contents be found) and the approval or denial of credit issuance. Ensure that final credit memos are generated and sent to the customer by mail or email.
Which KPIs, or metrics, are typically used to measure this process?
The following metrics are typically involved in the Customer Order Correction process:
Which employees and/or departments are involved in this process?
The following parties are typically involved in the Customer Order Correction process:
What is the purpose of these workflow templates?
Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.
How are these workflow templates created?
These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.
How do I download a workflow template?
Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the document in PDF, Visio and PowerPoint formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.