Distribution KPIs & Data

Distribution Metric Definitions, Benchmarking Data & Reports

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Showing results 1 through 31 of 101 records
On-time Customer Order Delivery Rate The total number of shipments received by customers on or before the committed ship or delivery date divided by the total number of products shipped over the same period of time, as a percentage. See data (142)
Cycle Time: Internal Customer Order Processing The number of days required to process a customer order, from the time when the customer order is received to the time the order is shipped by the supplier. See data (88)
Perfect Customer Order Rate A composite score calculated by multiplying average on-time delivery rate (%), complete shipment rate (%), undamaged shipment rate (%), and correct documentation rate (%) for a certain period of time or group of shipments, as a percentage. See data (88)
Customer Order Fill Rate The total number of customer orders filled exactly as requested by the customer divided by the total number of customer orders filled over the same period of time, as a percentage. See data (61)
Cycle Time: Customer Order Processing The number of days required to process a customer order, from the time when the order is placed until it is received by the customer. See data (61)
Customer Order Line Item Fill Rate The total number of order line items filled exactly as requested by the customer divided by the total number of customer order lines filled over the same period of time, as a percentage. See data (48)
Distribution Expense as a Percentage of Total Revenue Total distribution expense divided by the total amount of revenue generated by the company over the same time period, as a percentage. See data (45)
Percentage of Sales Lost Due to Supply Issues The total value (in dollars/currency) of sales lost due to the supplier being out of stock divided by the total value of customer orders placed over the same period of time, as a percentage. See data (45)
Distribution Expense as a Percentage of COGS Total distribution expense divided by the total cost of goods sold (COGS) over the same time period, as a percentage. See data (45)
Customer Backorder Rate The total number of customer orders delayed (backordered) due to the company being out of stock divided by the total number of customer orders placed over the same period of time, as a percentage. See data (45)
Distribution Cost per Unit Shipped The total expense incurred by the distribution function divided by the total number of units shipped over the same period of time. See data (45)
Honeycomb Percentage The total amount of a warehouse cube space (i.e., a single storage area or container; measured in square feet or kilometers) being used divided by the total warehouse cube space available for use at the same point in time, as a percentage. See data (45)
Lines Picked and Shipped The total number of customer order lines picked and shipped over a certain period of time. See data (45)
Order Picking Accuracy The total number of orders picked and verified to be accurate prior to shipment divided by the total number of orders picked over the same period of time, as a percentage. See data (45)
Orders Picked and Shipped The total number of customer orders picked and shipped over a certain period of time. See data (45)
Material Handling Damage The total value of materials damaged from handling/storage divided by the total cost of goods sold (COGS) over the same period of time, as a percentage. See data (45)
Cases Picked and Shipped The total number of cases picked and shipped over a certain period of time. See data (45)
Equipment/Forklifts Capacity Used The total number of hours company equipment/forklifts are used divided by the total number of hours the company equipment/forklifts are available to be used over the same period of time, as a percentage. See data (45)
Pallets Picked and Shipped The total number of pallets picked and shipped over a certain period of time. See data (45)
On-time Shipment Readiness The total number of orders picked, packed and ready for shipment at the designated time divided by the total number of orders shipped over the same period of time, as a percentage. See data (40)
Undamaged Customer Order Rate The total number of customer orders that are shipped in good condition divided by the total number of customer orders shipped over the same period of time, as a percentage. See data (40)
Percentage of Customer Orders with Correct Documentation The total number of orders received by customers that contain accurate documentation (invoice, ASN, etc.) divided by the total number of orders received by customers over the same period of time, as a percentage. See data (40)
Percentage of Backorder Dollars/Units The total number of order dollars or units delayed in shipment due to the company being out of stock divided by the total value or number of units ordered over the same period of time, as a percentage. See data (40)
Inventory Accuracy (Units/Dollars) The difference between reported and actual inventory levels (measured in dollars or units), as a percentage. See data (40)
Inventory Accuracy (Location) The number of inventory locations which contain inventory inaccuracies divided by the total number of inventory locations counted, as a percentage. See data (40)
Complete Customer Order Rate The total number of customer orders that are shipped with all agreed upon lines/units divided by the total number of customer orders shipped over the same period of time, as a percentage. See data (40)
Transportation Expense as a Percentage of Total Revenue The total transportation-related expense (fuel, fleet management costs, driver labor, etc.) divided by the total revenue generated by the company over the same period of time, as a percentage. See data (32)
Distribution Center Expense as a Percentage of Revenue Total distribution center expense (receiving shipments, warehousing, sorting, inventory control, picking, etc.) divided by the total revenue generated by the company over the same period of time, as a percentage. See data (32)
OSHA Day Count Rate The number of days since the previous Occupational Safety and Health Administration (OSHA) recordable incident over a certain period of time. See data (10)
OSHA Recordable Rate The number of Occupational Safety and Health Administration (OSHA) recordable Injury and Illness cases recorded divided by the total number of hours worked over a certain period of time. See data (10)

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