Best Practice (Good)
Ensure that a single point of contact is responsible for communicating progress and any changes in the condition of a long-term, chronic patient to all involved parties (physicians, caretakers, family members, insurance providers, case managers, etc.) across entire healthcare spectrum.
Typical Practice (Bad)
Communicate with disease management program participants (physicians, caretakers, family members, insurance providers, case managers, etc.) as needed when a change in the patient’s condition takes place.
Benefits: Ensures that all involved parties are continually updated and allows them to make suggestions and preparations based on changes in patient condition or status.