IT Benchmarking Report

Download the Report: 20+ Metrics, 30+ Pages, Presentation-Ready PDF

This report contains data on 22 IT metrics

General IT Metrics (10)

  1. IT Expense as a Percentage of Total Revenue
  2. IT Expense per End User
  3. IT Expense as a Percentage of Total Expense
  4. IT Headcount Ratio
  5. IT Outsourcing Expense as a Percentage of Total IT Expense
  6. Span of Control: IT
  7. IT Temporary Employees as a Percentage of Total IT Employees
  8. Computer & Hardware Expense as a Percentage of Total Revenue
  9. Average Compensation: IT Employees (Staff)
  10. Average Compensation: IT Managers

User Support & Services Metrics (4)

  1. Support Ticket Closure Rate
  2. IT Support Tickets per Thousand End Users
  3. Mean Time to Repair
  4. First Contact Resolution Rate

Application Development, Management and Support metrics (8)

  1. Application Management Expense per Application Management Employee
  2. Cycle Time: Application Development
  3. Infrastructure Employees as a Percentage of Total Application Management Employees
  4. Contracted Employees as a Percentage of Total Application Management Employees
  5. Infrastructure Expense as a Percentage of Total Application Management Expense
  6. Application Support Expense as a Percentage of Total Application Management Expense
  7. Application Management Labor Expense as a Percentage of Total Application Management Expense
  8. Application Management Occupancy Expense as a Percentage of Total Application Management Expense

Report demographic profile

This report contains data from over 40 unique sources across a range of industries and company sizes.

Company Sizes (Total = 100%)
  • < 1,000 Employees 19%
  • 1,001-10,000 Employees 19%
  • 10,001-25,000 Employees 12%
  • 25,001-50,000 Employees 40%
  • > 50,000 Employees 10%
Industries (Total = 100%)
  • Cross-Industry (IT Services) 44%
  • Financial Services 16%
  • Industrial Products & Appliances 8%
  • Government & Education 7%
  • Chemicals & Natural Resources 4%
  • Utilities Services 3%
  • All Other Industries* 18%

*Other industries include Business & Consumer Services, Consumer Packaged Goods, Food Production & Processing, Health Sciences, Healthcare, Leisure & Hospitality, Logistics & Transportation, Media Services, Technology & Communications, Wholesale Trade.

OpsDog IT Benchmarking Report

OpsDog’s Information Technology (IT) operations benchmarking report includes data on 22 metrics across multiple IT-related functions, including User Support, Application Development, and Application Management.



Report FAQ

Where does this data come from?

Our data comes from hands-on consulting observations, industry reports and benchmarking surveys. Each data point goes through multiple quality checkpoints before it is uploaded to our database.

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