Travel & Entertainment Voucher Error Rate
Definition: The number of travel and entertainment vouchers submitted by employees over a certain period of time that contain an error (insufficient documentation, wrong charge code, no receipt, etc.) divided by the total number of vouchers submitted, as a percentage.
Discussion: The Travel & Entertainment (T&E) Voucher Error Rate key performance indicator (KPI) measures the percentage of T&E vouchers submitted by employees each pay period that contain an error. Common T&E voucher errors include submission of items that should not be reimbursed under the company's expense policy, lack of documentation (no receipt), mismatched receipt amounts and voucher totals and lack of approvals. This number should be as low as possible, as voucher errors can cause rework for finance staff and lead to disputes with employees. Look to improve the quality of T&E voucher submission by proactively communicating the company's expense reimbursement policy to employees and ensuring that they are aware of any changes or adjustments in company procedures.