Mortgage Loan Servicing Benchmarking Report (2016 Update)

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Overview: Mortgage Loan Servicing Benchmarking Report

This report includes data for 23 Mortgage Loan Servicing performance metrics, or KPIs, including Unit Cost: Loan Servicing, Loans Serviced per Loan Servicing Employee, and more. Stop operating in the dark - benchmarking is the first step in identifying improvement opportunities within your Mortgage Loan Servicing Department. Use this report to begin assessing the performance of any Mortgage Loan Servicing Group.

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Table of Contents: Mortgage Loan Servicing Benchmarking Report

The Mortgage Loan Servicing Benchmarking Report (2016) contains benchmarking data, charts and definitions for the below metrics:

A. Mortgage Loan Servicing Benchmarks (10)

  • A1.Collateral Management Expense as a Percentage of Loan Servicing Expense
  • A2.Customer Service Expense as a Percentage of Loan Servicing Expense
  • A3.Investor Relations Expense as a Percentage of Loan Servicing Expense
  • A4.Loan Boarding Expense as a Percentage of Loan Servicing Expense
  • A5.Loans Serviced per Collateral Management Employee
  • A6.Loans Serviced per Customer Service Employee
  • A7.Loans Serviced per Investor Relations Employee
  • A8.Loans Serviced per Loan Servicing Employee
  • A9.Payoffs Processed per Payment Processing Employee (Annual)
  • A10.Unit Cost: Loan Servicing

B. Mortgage Loan Default Benchmarks (7)

  • B1.90+ DPD Loans as a Percentage of Loans Serviced
  • B2.Cycle Time: Foreclosure Sale
  • B3.Foreclosure Sales per Foreclosure Employee
  • B4.Mortgages Delinquent for 30+ Days per Default Employee
  • B5.Number of Mortgages in Bankruptcy per Bankruptcy Employee
  • B6.Number of Mortgages in Foreclosure per Foreclosure Employee
  • B7.REO Properties per REO Employee

Report Details & FAQ: Mortgage Loan Servicing Benchmarking Report

How many sources does this report contain? What is the date range?

The most current version of the Mortgage Loan Servicing Benchmarking Report includes data from over 25 unique sources (i.e., companies). The date range for this report is 2012-2016.


What kind of companies are included in the data for this report?

The companies included in this report break down as follows:


Company Sizes (Total = 100%)

  • 1,001-10,000 Employees 11%
  • 10,001-25,000 Employees 18%
  • 25,001-50,000 Employees 46%
  • > 50,000 Employees 25%

How is this data collected?

OpsDog's data is collected through hands-on observations and data analysis performed for past clients or partners, and through surveys conducted throughout the year by our in-house analysis team. We also collect data from third party industry associations and public sources (annual filings, regulatory bodies) for selected metrics.


How do I purchase this report? How/when will I receive it?

Simply click the "add to cart" button and follow the process to order a copy of this report. You can use any major credit card, or a PayPal account, to pay. After your payment is processed, an OpsDog team member will email you to confirm the delivery time (typically 3-5 business days or less). Once our latest data has been incorporated into the existing report, a presentation-ready PDF copy is emailed to you. Download a free sample report now.


When will this report be refreshed? Is there a discount for repeat buyers?

Our database is constantly growing - we refresh these formal reports on a bi-annual or annual basis, dependent upon the trends (or lack thereof) that our analysts see in the data being collected. New report versions typically include additional data for existing metrics, as well as data for new metrics not included in previous versions. Repeat purchasers are eligible to receive a 50% discount on future updates. Contact us for more information about report updates and discounts.


Questions?Call: 844-650-2888Email: info@opsdog.com
  • Benchmark Report

    $395

    Mortgage Loan Servicing Benchmarking Report

    - 23 KPIs with data, charts
    - 25+ page PDF document
    - Delivered in 3-5 business days
    - Presentation-quality design
    - Excel data available upon request

    Questions?

    Call: 844-650-2888

    Email: info@opsdog.com

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