Order Management & Supply Chain KPIs

Order Management Metric Definitions, Benchmarking Data & Reports

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Showing results 1 through 31 of 93 records
On-time Customer Order Delivery Rate The total number of shipments received by customers on or before the committed ship or delivery date divided by the total number of products shipped over the same period of time, as a percentage. See data (142)
Cycle Time: Internal Customer Order Processing The number of days required to process a customer order, from the time when the customer order is received to the time the order is shipped by the supplier. See data (88)
Perfect Customer Order Rate A composite score calculated by multiplying average on-time delivery rate (%), complete shipment rate (%), undamaged shipment rate (%), and correct documentation rate (%) for a certain period of time or group of shipments, as a percentage. See data (88)
Customer Order Fill Rate The total number of customer orders filled exactly as requested by the customer divided by the total number of customer orders filled over the same period of time, as a percentage. See data (61)
Cycle Time: Customer Order Processing The number of days required to process a customer order, from the time when the order is placed until it is received by the customer. See data (61)
Customer Order Line Item Fill Rate The total number of order line items filled exactly as requested by the customer divided by the total number of customer order lines filled over the same period of time, as a percentage. See data (48)
Cases Picked and Shipped The total number of cases picked and shipped over a certain period of time. See data (45)
Percentage of Sales Lost Due to Supply Issues The total value (in dollars/currency) of sales lost due to the supplier being out of stock divided by the total value of customer orders placed over the same period of time, as a percentage. See data (45)
Customer Backorder Rate The total number of customer orders delayed (backordered) due to the company being out of stock divided by the total number of customer orders placed over the same period of time, as a percentage. See data (45)
Percentage of Backorder Dollars/Units The total number of order dollars or units delayed in shipment due to the company being out of stock divided by the total value or number of units ordered over the same period of time, as a percentage. See data (40)
On-time Shipment Readiness The total number of orders picked, packed and ready for shipment at the designated time divided by the total number of orders shipped over the same period of time, as a percentage. See data (40)
Complete Customer Order Rate The total number of customer orders that are shipped with all agreed upon lines/units divided by the total number of customer orders shipped over the same period of time, as a percentage. See data (40)
Undamaged Customer Order Rate The total number of customer orders that are shipped in good condition divided by the total number of customer orders shipped over the same period of time, as a percentage. See data (40)
Percentage of Customer Orders with Correct Documentation The total number of orders received by customers that contain accurate documentation (invoice, ASN, etc.) divided by the total number of orders received by customers over the same period of time, as a percentage. See data (40)
Percentage of Backorder Lines The total number of customer order lines delayed in a shipment due to the company being out of stock divided by the total number of order lines processed over the same period of time, as a percentage. See data (40)
Unit Cost: Order Fulfillment The total cost of filling customer orders (not including the price of the product) divided by the total number of customer orders filled over the same period of time. See data (8)
Proof of Delivery Rate The total number of shipments that were completed with a signed proof of delivery form (paper or electronic) divided by the total deliveries completed over the same period of time, as a percentage. See data (8)
Cases Picked per Employee The total number of cases picked in preparation for distribution over a certain period of time divided by the number of employees working on order picking and shipment. See data (4)
Customer Returns and Allowances as a Percentage of Sales The total dollar value of sales adjustments that represent merchandise returns from customers, and deductions to the original selling price when the customer accepts defective products divided by the total sales generated over the same period of time, as a percentage. See data (4)
Special Packaging Expense per Case Total expense related he development of special packaging to fulfill customers' requests divided by the number of cases or pallets delivered over the same period of time. See data (3)
Special Packaging Expense per Hundredweight (cwt) Total expense related he development of special packaging to fulfill customers' requests divided by each one hundred pounds of product delivered over the same period of time. See data (3)
Returns as a Percentage of Items Sold The number of customer returns processed divided by the total number of units sold over the same period of time, as a percentage. See data (3)
Unit Cost: Order Change The total cost of correcting or changing customer orders divided by the total number of customer orders changed or corrected over the same period of time. See data (3)
Shopping Cart Abandonment Rate The number of visitors who add products to their shopping cart but do not complete the checkout process divided by the number of visitors who begin the checkout process over the same period of time, as a percentage. See data (3)
Electronic Transaction Expense as a Percentage of E-Commerce Sales The total expense related to processing electronic payments from customers divided by the total dollar amount of sales generated through the company's e-commerse platform over the same period of time, as a percentage. See data (3)
Customer Service Expense per Customer Order The dollar amount of Customer Service-related expense incurred divided by the total number of customer orders received by the company over the same period of time. See data (3)
Return Processing Expense as a Percentage of Revenue The returns processing-related expense incurred divided by the total dollar amount of revenue generated by the company over the same period of time, as a percentage. See data (3)
Unit Cost: Customer Return The total cost of processing customer returns divided by the total number of customer returns processed over a certain period of time. See data (3)
Order Management Expense as a Percentage of Total Expense The total expense incurred by the Order Management function divided by total, company-wide expense over the same time period, as a percentage. See data (2)
Unit Cost: Quote Generation The total cost of generating price quotations for customers divided by the total number of quotations, or quotes, generated over the same period of time. See data (1)

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