The Order Management Function is responsible for collecting, validating and submitting (many times, entering it into an Order Management or ERP system) all of the information required to accurately fulfill a customer order. The Order Management function is a bridge between the Sales, Production and Distribution functions of a company. It mediates between the supply or push of production and the demand or pull of consumption. A successful customer order requires coordination between markting, sales, pricing and quotation, inventory tracking, production, packaging and shipping groups.
Who is in charge? EVP/SVP of Customer Experience, Chief Operating Officer, Deputy Chief Operating Officer