Best Practice (Good)
Pre-position the restoration workforce, at the first indication of a storm, which should include damage assessors and crews. The initial damage assessments should begin as soon as possible after a storm has passed and should be used to develop initial restoration time estimates.
Typical Practice (Bad)
Put damage repair crews on call during a storm and dispatch them only when a storm is over to affected areas. Notify customers of expected restoration timeframes only as they call into the company's customer service center.
Benefits: For storms that are correctly predicted, pre-positioning of crews can help reduce the initial damage assessment time by several hours, and shorten restoration time by hours or even days, decreasing overall damage repair cycle time and improving overall customer satisfaction.