Utilities KPIs & Benchmark Data

Utilities Metric Definitions, Benchmarking Data & Reports

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Showing results 1 through 31 of 102 records
Average Residential Electricity Rates (Cost per kWh) The total dollar amount residential customers paid for electricity divided by the total number of kWh delivered to residential customers over the same period of time. See data (174)
Average Commercial Electricity Rates (Cost per kWh) The total dollar amount commercial customers paid for electricity divided by the total number of kWh delivered to commercial customers over the same period of time. See data (172)
Average Industrial Electricity Rates (Cost per kWh) The total dollar amount industrial customers paid for electricity divided by the total number of kWh delivered to industrial customers over the same period of time. See data (149)
System Average Interruption Frequency Index (SAIFI) The total number of instances in which customers experience service interruptions divided by the total number of customers served by the utilities company over the same period of time. See data (44)
System Average Interruption Duration Index (SAIDI) The total number of minutes in which a customer's service is interrupted divided by the total number of customers served by the utilities company over the same period of time. See data (44)
Renewable Electricity Sales as a Percentage of Total Retail Electric Sales Total amount of electricity originating from a renewable energy source sold to retail customers (in MWh) divided by the total amount of electricity sold to retail customers over the same period of time, as a percentage. See data (31)
Equivalent Availability Factor The total amount of power (kWh) generated divided by the maximum amount of power a generating unit could potentially produce (without any outages and equipment deratings, etc.) if available over the same period of time , as a percentage. See data (30)
Power Transmission & Distribution Loss as a Percentage of Total Ouput The total amount of power transmission and distribution loss (in quads) incurred by the company divided by the total output of power from the company over the same period of time, as a percentage. See data (24)
Customer Average Interruption Duration Index (CAIDI) The total duration time (measured in minutes) of all customer service interruptions divided by the number of customer interruptions that occurred at the same point in time. See data (22)
Water Loss as a Percentage of Total Production The total amount of water lost due to leakage in company distribution pipes divided by the total amount of water produced by the company over the same period of time, as a percentage. See data (11)
Internal R&D Expense per Electric Customer Total internal (i.e., intra-company R&D) electric utility (generation, transmission, delivery, efficiency, etc.) research and development (R&D) expense incurred divided by the number of electricity customers managed by the company over the same period of time. See data (10)
Percentage of Utilities Customer Complaints Resolved Within 50 Days The number of utilities customer complaints resolved in 50 business days or less divided by the total number of customer complaints resolved over the same period of time, as a percentage. See data (10)
External R&D Expense per Electric Customer Total external (i.e., R&D outsourced to research organization or similar) electric utility (generation, transmission, delivery, efficiency, etc.) research and development (R&D) expense incurred divided by the number of electricity customers managed by the company over the same period of time. See data (10)
R&D Expense per Electric Customer Total electric utility (generation, transmission, delivery, efficiency, etc.) research and development (R&D) expense incurred divided by the number of electricity customers managed by the company over the same period of time. See data (10)
Momentary Average Interruption Frequency Index (MAIFI) The number of instances in which customer experience momentary service interruptions divided by the total number of customers served over the same period of time. Momentary service interruptions may be defined differently depending on the utility company (less than 1, 5, etc. minutes). See data (9)
Transmission Line Operating & Maintenance Expense per MWh Transmitted The total transmission line operating & maintenance-related expense incurred divided by the total number of megawatt hours (MWh) of energy transmitted over the same period of time. See data (8)
Transmission Line Operating & Maintenance Expense per Circuit Mile The total operating and maintenance-related expense incurred divided by the total number of transmission pole line miles available over the same period of time. See data (8)
Unit Cost: Overhead Powerline Inspection The total cost of inspecting overhead powerlines divided by the total number of overhead powerlines inspected over the same period of time. See data (8)
Unit Cost: Underground Powerline Inspection The total cost of inspecting underground powerlines divided by the total number of underground powerline inspections conducted for the same location over the same period of time. See data (7)
Fuel Used per Kilowatt Produced The total cost of fuel purchased by the company to produce electricity divided by the total number of kilowatts generated through fuel-powered devices over the same period of time. See data (5)
Production Cost per kWh Produced The total cost of producing electric energy divided by the total amount of energy generated (measured in kWh) over the same period of time. See data (5)
System Average Interruption Duration Index (SAIDI): Excluding Major Events The total number of minutes customers experience service interruptions (excluding major events, such as a hurricane or earthquake) divided by the number of customers served over the same period of time. See data (5)
System Average Interruption Frequency Index (SAIFI): Excluding Major Events The number of instances in which customers experience service interruptions (excluding major events, such as a hurricane or earthquake) divided by the total number of customers served over the same period of time. See data (5)
Momentary Average Interruption Frequency Index (MAIFI): Excluding Major Events The number of instances in which customer experience momentary service interruptions (excluding major events, such as a hurricane or earthquake) divided by the total number of customers served over the same period of time. Momentary service interruptions may be defined differently depending on the utility company (less than 1, 5, etc. minutes). See data (4)
Power Generated as a Percentage of Total Resource Capacity The total actual amount of power generated (in MWh) divided by the company's total resource capacity (in MWh) over the same period of time, as a percentage. Resource capacity is a measure of the total amount of power that the company COULD produce if all facilities were generating at full capacity during the period being examined. See data (3)
Cost per kWh Sold The total cost of producing energy divided by the total amount (measured in kWh) of energy sold over the same period of time. See data (1)
Revenue per Therm of Gas The total dollar amount of revenue generated by the utilities company divided by the total amount of gas (measured in therms, a unit of heat equal to 100,000 British thermal units) distributed to customers over the same period of time. See data (1)
Cost per Therm Purchased (Natural Gas) The total cost of purchasing natural gas divided by the total amount of gas (measured in therms, a unit of heat equal to 100,000 British thermal units) purchased over the same period of time. See data (1)
Expense per Thousand Gallons of Water Produced The total expense incurred by the company divided by every 1000 gallons of water produced over the same period of time. See data (1)
Expense per Thousand Gallons of Water Purchased The total expense incurred by the company divided by every 1000 gallons of water purchased at the same point in time. See data (1)

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