Utilities Smart Meter Testing & Repair Process Workflow Template

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Overview: Utilities Smart Meter Testing & Repair Workflow Template

This workflow template illustrates the process of repairing utilities smart meters that have failed in the field, as well as the testing and calibration of smart meters prior to their installation in the field. Purchase and download this template in PDF, PowerPoint (PPT) and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand Utilities Smart Meter Testing & Repair processes.

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Process Details and FAQ: Utilities Smart Meter Testing & Repair

What is the Utilities Smart Meter Testing & Repair process?

Utilities Smart Meter Testing & Repair refers to a set of processes aimed at ensuring that smart meters used to measure utilities customer energy consumption are working correctly. "Smart" meters are network-connected devices that measure energy consumption for utilities customers and allow utilities team members to monitor the incoming consumption data remotely (rather than having a field technician travel to the meter location and check it manually). Prior to field installation, smart meters are tested in the company shops to ensure that they are calibrated correctly - they must pass a series of test before they are deployed. When a smart meter fails in the field, it is brought into a central shop for testing and repair. Field technicians, engineers and, in some cases, company vendors, coordinate to complete these processes.


Which KPIs, or metrics, are typically used to measure this process?

The following metrics may be used to measure Utilities Smart Meter Testing & Repair processes:


  • 1.Customer Service Employees per Meter
  • 2.IT Employees per Meter
  • 3.Smart Meter Failure Rate
  • 4.Smart Meter Network Availability
  • 5.Unit Cost: Smart Meter Repair
  • 6.Unit Cost: Smart Meter Setup

Which employees and/or departments are involved in this process?

The following parties are typically involved in the Utilities Smart Meter Testing & Repair process:


  • Field Technicians
  • Information Technology (IT) Staff
  • Smart Meter Operations Team
  • Engineering & Design Staff
  • Vendors

What is the purpose of these workflow templates?

Broken business processes pervade companies, large and small. Manual workarounds, downtime, errors and other waste is thought of as "the cost of doing business." Use our workflow templates as a starting point to document your own processes. Customize them to fit your business and add "call outs" for improvement opportunities.


How are these workflow templates created?

These workflow templates are the product of over 20 years of hands-on management consulting experience, as well as research performed by the OpsDog team. All of our workflows are mapped using the BPMN 2.0 specification.


How do I download a workflow template?

Simply click the "add to cart" button and follow the process to purchase and download this workflow template. You can use any major credit card, or a PayPal account, to pay. After you have completed the purchase, you will receive a link to immediately download the workflow template in PDF, PowerPoint (PPT) and Visio (VSD) formats. If you aren't a registered OpsDog user yet, create a free account! New users get $20 off of their first purchase.


Questions?Call: 844-650-2888Email: info@opsdog.com
  • Workflow Template

    $15

    Utilities Smart Meter Testing & Repair

    - Instantly download files
    - Includes PDF, VSD, PPT file formats
    - Customize PowerPoint, Visio versions
    - Mapped in BPMN 2.0 format

    Questions?

    Call: 844-650-2888

    Email: info@opsdog.com

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