Insurance Claims KPI and Metrics Benchmarking Report
Benchmarking Report Bundle
Insurance Claims KPI and Metrics Benchmarking Report
Benchmarking Report Bundle
Which metrics, or KPIs, are included in this report?
This 49-page benchmarking report includes benchmarking data for 28 insurance claims performance metrics, or KPIs, for life, dental, disability, and other similar products. These KPIs include Claim Settlement Cycle Time (Business Days), Overtime Hours per Employee, and more. Each KPI in this report includes a chart outlining high-to-low performer insurance benchmarking data, a detailed insurance claims KPI definition, calculation instructions and a summary of performance between peers. Insurance claims benchmarking is defined as the process of comparing and evaluating multiple insurance companies against one another by using standard KPIs and metrics as a standard dimension of measurement. Stop operating in the dark - benchmarking is a major step in identifying potential improvements within any Insurance Provider. This report will give you a head start that you can't find anywhere else for tracking KPIs in your insurance claims operations.
- Disability Insurance Claims Customer Satisfaction (CSAT)
- Dental Insurance Claims Customer Satisfaction (CSAT)
- Group Life Insurance Net Promoter Score (Claims)
- Dental Insurance Net Promoter Score (Claims)
- Group Life Insurance Cost Per Claims
- Dental Insurance Cost per Claim
- Group Life Insurance Loss Ratio
- Dental Insurance Loss Ratio
- Long-Term Care Insurance Operating Expense per In-Force Policy (Claims)
- Dental Insurance Operating Expense per In-Force Policy (Claims)
- Long-Term Care Insurance Claim Settlement Cycle Time (Business Days)
- Group Life Insurance Claim Settlement Cycle Time (Business Days)
- Dental Insurance Claim Settlement Cycle Time (Business Days)
- Short Term Disability Insurance Claim Settlement Cycle Time (Business Days)
- Long-Term Disability Insurance Claim Settlement Cycle Time (Business Days)
- Dental Insurance Claim Straight-Through Processing Rate (STP %)
- Long-Term Care Insurance Claim Settlement: Outbound Quality
- Individual Life Insurance Claim Submission Error Rate (Inbound Errors)
- Individual Life Insurance Claim Closing Rate
- Insurance Employee Turnover Rate
- Insurance Employee Turnover Rate (Involuntary)
- Insurance Employee Turnover Rate (Voluntary)
- Overtime Hours per Insurance Employee
- Insurance Management Span of Control
- Training Hours per Insurance Employee
- Individual Life Insurance Claim Denial Rate
- Mean Time to Detect Cybersecurity Incident on Core Insurance IT Systems
- Mean Time to Repair (Critical Systems)
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