What is Information Technology (IT)?
IT Departments develop, manage and maintain an organizations technology-related assets (hardware, software, systems, etc.), policies, procedures and systems. This includes, but is not limited to, the administration of company systems, creation of system requirements that align with business needs, development of applications that meet business needs, network management, technology procurement, enforcement of technology-related policies to mitigate the risk of unauthorized access to data, data backup and retrieval, and document storage. The group also provides employees with day-to-day technology support to ensure that technology-related problems do not interfere with their work. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce.
Information Technology (IT) Benchmarking ReportBenchmarking Report Bundle
Average Handle Time (AHT)Benchmarking Report
Information Technology (IT) KPI EncyclopediaKPI Encyclopedia
Information Technology (IT) Best Practices GuideBest Practices Guide
Information Technology (IT) Organization Chart TemplateOrg Chart Template
Application Development & ReleaseWorkflow Template
A typical information technology (IT) department is composed of several common sub-functions, or teams, that work together to define and support a company's technology-related needs. IT departments identify system requirements, develop and manage business applications, manage technology infrastructure and provide employees with desktop support, among other things. Browse our IT organization chart page to learn about the roles and responsibilities of each major function. Then, download our org chart template (PDF, Visio, PPT) to further plan and support IT operations improvement.
Big-box quality without the big price tag
Why are the nation's biggest consultancies beyond the reach (and budget) of so many companies? They're not structured to "peel off" various sub-services for you to engage. We are. (In fact, we proudly count many of those big consultancies as OpsDog clients!)
Let us leverage our 25 years of experience helping Fortune 500 leaders to bring you customized services at astonishingly affordable prices.
Learn more about our custom servicesBenchmarking Research KPI Consulting Dashboard Development Best Practice Identification Process Optimization
Check out our information technology best practices page to view selected descriptions of work methods that have been proven to produce better results (as compared to other, similar methods). Want more? Download our Information Technology (IT) best practices guide, which provides a healthy selection of valuable best practices that can be incorporated to improve IT operations. There might not be only one "best" way to perform every task. However, there is always a "better" way.