Information Technology (IT) Benchmarking Report

Benchmarking Report Bundle

Information Technology (IT) Benchmarking Report

Benchmarking Report Bundle

Which metrics, or KPIs, are included in this report?

This 25-page benchmarking report includes benchmarking data for 10 IT Department KPIs including IT Expense as a Percentage of Total Expense, Support Tickets Opened per Employee and more. Each KPI in this report includes a chart outlining high-to-low performer data, a detailed KPI definition, calculation instructions and a summary of high-performing company attributes. Stop operating in the dark - benchmarking is a major step in identifying potential improvements within IT Department operations. This report will give you a head start that you can't find anywhere else.

  • IT Expense as a Percentage of Total Expense
  • IT Expense as a Percentage of Total Revenue
  • IT Expense per Employee
  • IT Outsourcing Expense as a Percentage of Total IT Expense
  • IT Staffing Ratio
  • IT Support Employees per Thousand End Users
  • IT Support Ticket Resolution (Planned) Cycle Time
  • IT Support Ticket Resolution (Unplanned) Cycle Time
  • Mean Time to Repair
  • Support Tickets Opened per Employee
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Frequently Asked Questions

  • Q: How do you collect and validate your data? +
  • Q: How much information will my Benchmarking Report contain? +
  • Q: How often do you update your reports? +
  • Q: Your download-able reports look great. But I need something custom. Can you help? +
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