What is Utilities?
Utility companies provide basic public infrastructure-related services (water, electricity, gas, etc.) to individual consumers and businesses in both urban and rural areas. Typically, the utilities industry can be segmented into four segments: Energy Generation (generators build, operate and maintain facilities that produce and/or refine energy, from a source of primary energy), Energy Networks (energy network operators maintain electrical grids, pipelines and/or substations, and develop the infrastructure needed for energy to be distributed), Energy Marketing (energy marketers and traders buy and sell energycommodities in bulk and assist in moving it from producers, to retailers, to end users), Energy Retailers/Providers (energy retailers facilitate the final step in the process (or, value stream) of moving energy from producers to consumers).
Utilities Benchmarking ReportBenchmarking Report Bundle
System Average Interruption Frequency Index (SAIFI)Benchmarking Report
Utilities KPI EncyclopediaKPI Encyclopedia
Utilities Best Practices GuideBest Practices Guide
Utilities Organization Chart TemplateOrg Chart Template
Capital Budgeting & Reporting (Utilities)Workflow Template
System Average Interruption Frequency Index (SAIFI)
The number of instances in which customers experience service interruptions divided by the total number of customers served by the utilities company over the same period of time.
KPI Type : Service
Formula : (Number of Customer Service Interruptions / Total Number of Customers Served) *100
KPI Benchmark Range : 0.47% - 1.79%
System Average Interruption Duration Index (SAIDI)
The total number of minutes in which a customer's service is interrupted divided by the total number of customers served by the utilities company over the same period of time.
KPI Type : Service
Formula : (Total Number of Minutes Customer’s Service is Interrupted / Total Number of Customers Served) *100
KPI Benchmark Range : 35.4 - 181.2
A typical utilities company, or provider is composed of many common sub-functions, or teams, that work together to generate, transmit and distribute basic public infrastructure-related services (electricity, water, natural gas, etc.) to individual consumers and businesses in both urban and rural areas. Browse our Utilities organization chart page to learn about the roles and responsibilities of each major function. Then, download our org chart template (PDF, Visio, PPT) to further understand utilities organizational structure, and support improvement efforts within utility company operations.
Check out our utilities best practices page to view selected descriptions of work methods that have been proven to produce better results (as compared to other, similar methods). Want more? Download our Utilities best practices guide, which provides a healthy selection of valuable best practices that can be incorporated to improve utility company operations. There might not be only one "best" way to perform every task. However, there is always a "better" way.