Insights from OpsDog

Health insurance companies generate the bulk of their profits by charging premiums to policyholders, or members, and then investing those premiums into interest-earning assets. But to increase the amount available for investment, insurers need to work hard to deliver good service that makes policyholders happy while keeping their operating costs in check. Key performance indicators (KPIs) allow health insurers to track both.   What are Health Insurance KPIs?   Health insurance companies deliver health insurance plans to individuals, businesses, and groups, including enrolling members, processing claims, managing accounts, and providing…

Commercial loan officers may be the face of the lender but other lending professionals, including underwriters and credit analysts, can also impact the borrower’s experience as well as the profitability of the overall commercial loan portfolio. What are Commercial Banking Loan Officer Key Performance Indicators (KPIs)? Since personnel-related costs tend to be the bulk of your commercial loan origination costs, it makes sense that you’ll want to keep your staffing as lean and mean as possible. But downsize headcount too much, and you’ll face a backlog of loan applications in…

When healthcare providers submit medical claims for reimbursement, they expect the insurer to pay claims quickly and accurately with no or minimal back and forth. If the process is unwieldy—even if the provider did not include the correct claim information—both the insurer and the provider lose. For reasons like this, it's important to track health insurance claims with performance metrics. How Tracking Health Insurance Claims Can Improve Performance   After a patient receives care, doctors, pharmacists, physical therapists, and other healthcare providers submit a medical claim to a health insurance…

“How much profit are we making on this loan?” Seems like a simple question, but when it comes to commercial loans, it’s not an easy answer. Many lenders don’t have a good handle on their true profit margin on commercial loans. And in an environment with low-interest rates that squeeze margins and non-traditional competitors forcing lenders to waive fees, these loans can be a drag on earnings. Applying loan origination key performance indicators (KPIs) to commercial loans gives you a clearer picture of your actual loan origination costs. What are…

Businesses large and small often turn to commercial banks to fund their capital needs, help them manage cash flow, and provide access to basic financial products such as checking and savings accounts and certificates of deposit. While commercial banks handle a wide range of business needs, their bread and butter are typically making commercial loans and one of the best ways to boost the performance of lenders is by tracking commercial bank key performance indicators. What are Commercial Banking Key Performance Indicators? Although they are both depository institutions, retail banks…