Category: KPIs & Metrics

How to Drive KPIs in Retail - 4 Retail Key Performance Indicators that E-Commerce Business Units Must Track

Black Friday is no longer the biggest event of the retail world. Though once considered to be the day to get the best deals for the year across the retail industry, now it’s being challenged by another holiday shopping day: Cyber Monday. And it’s quickly gaining more and more ground. The reason is simple. As consumers become more and more dependent on technology, they turn towards shopping in the comfort of their homes, instead of wading through physical lines in brick-and-mortar storefronts. These online business transactions are generally known as…

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4 Key Performance Indicators Logistics Companies Must Benchmark to Improve Operational Business Intelligence, Reduce Cost and Improve Customer Satisfaction

From the company’s warehouses to the customer’s front door, there are numerous logistics performance indicators, or Key Performance Indicators (KPIs), you must measure to benchmark where you stand against competitors and what you can change to bring a positive boost to customer satisfaction ratings and keep overhead costs in check.

Below are 4 logistics key performance indicators that logistics managers should be measuring to ensure they too can exceed customer expectations and boost satisfaction in all areas.

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4 Insurance Claims Metrics to Measure and Benchmark Claims Department Processes

Besides determining the best ways to sell insurance policies to customers and ensuring that policy applications are processed in a timely manner, insurance companies must focus their benchmarking, business intelligence and operational reporting efforts on claims processing metrics, or their loss ratio will continuously rise. Here are 4 examples of insurance claim metrics and KPIs that every insurance company should be tracking to improve the efficiency of the insurance claim process.

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5 Best HR Metrics and Human Resources Key Performance Indicators Examples

Everyone has a different definition of success. This is certainly true in the world of business as accurately judging performance can be tricky. Take the Human Resources (HR) Department, for instance. The HR Department plays a vital role in setting the company up for success, but does not contribute to the bottom line directly. So how can you measure success in HR? Take a look at these five ‘layers’ of performance, and the corresponding Key Performance Indicator examples, to provide you with a holistic, top-down view of Human Resources Department operations.

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How to Measure Call Center Performance – A Step-by-Step Guide

Business performance assessment and management is a daunting task that managers face on a daily basis. How are my employees performing? Are we improving the customer experience? Where can we improve?

These questions can be tough to answer, especially for a small or medium-sized company that can’t afford business intelligence applications with all of the bells and whistles or the luxury of bringing in a consulting firm to improve their operations.

This article will describe the basics of analyzing and benchmarking the performance of a Call Center, or Contact Center.

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