Category: IT

5 IT Support KPIs IT Managers Should be Tracking

I’m sure you are well aware how important and useful information technology, or IT for short, departments are. So how can IT companies or departments keep up with the demand for expert level service, especially when most of the people asking for help are frustrated enough as it is before deciding to call for support? Tracking the data associated with metrics in your IT balanced scorecard or dashboard will not only show the company or department what is actually happening, but it will also show what can be improved. Read on to take a look at a few.

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