Mortgage Lending: Overview, Products & Services

Resources Designed to Support and Improve Mortgage Lending Operations

What is Mortgage Lending?

Mortgage Lending is a service provided by banks or financial firms that focus on originating and servicing property loans for retail (i.e., individuals or families) clients. Mortgage lenders assess borrower eligibility before accepting any loans so as to mitigate potential defaults. Even though failure to repay mortgage loans allows the lender to recover the property from the debtor, the foreclosure process can be very costly for the lender. Activities carried out within a typical mortgage banking, or mortgage lending function include application processing, borrower data collection and management (W-2 forms, tax returns, etc.), property appraisals, credit reporting, loan underwriting, collateral and account management, foreclosure/loan default management, customer service, and secondary market mortgage loan sales.

KPI's and Data

Org Charts

A typical mortgage banking, or mortgage lending, organization is composed of several common sub-functions, or teams, that work together to attract potential borrowers, assess their credit-worthiness, and originate mortgage loans. Mortgage lenders also provide customer service for existing borrowers, and may purchase or sell loans on the secondary market. Browse our mortgage organization chart page to learn about the roles and responsibilities of each major function. Then, download our org chart template (PDF, Visio, PPT) to further understand mortgage lending organizational structure, and support operational improvement efforts.

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Best Practices

Check out our mortgage lending best practices page to view selected descriptions of work methods that have been proven to produce better results (as compared to other, similar methods). Want more? Download our Mortgage Lending best practices guide, which provides a healthy selection of valuable best practices that can be incorporated to improve mortgage lending operations. There might not be only one "best" way to perform every task. However, there is always a "better" way.