Amount Collected per Collections Employee
This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Amount Collected per Collections Employee. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.
What is Amount Collected per Collections Employee?
The total dollar amount collected by the Collections Department, or agency, over a certain period of time divided by the average number of collections employees (including collectors, managers and administrative/support staff) working for the company over the same time period.
Why should Amount Collected per Collections Employee be measured?
Amount Collected per Collections Employee measures the average amount of delinquent balances collected per each collections employee. This KPI is a simple measure of employee productivity and overall work quality within the collections function. A relatively low value for this metric may be related to several shortcomings within collections operations: ineffective account prioritization and contact methods, subpar call scripts and on-phone processes, lack of employee training and development, and a high volume of manual, administrative work can all drive low productivity within the collections function. The values for this metric should be weighted against the average value of accounts in collections, as collections functions responsible for collecting on high balance accounts (mortgages, etc.) will naturally have higher values for this KPI.
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