Collections Benchmarking Report
Benchmarking Report Bundle
Collections Benchmarking Report
Benchmarking Report Bundle
Which metrics, or KPIs, are included in this report?
This 34-page benchmarking report includes benchmarking data for 15 Collections Department, or agency, KPIs including Amount Collected per Collections Agent, Collections Liquidation Rate and more. Each KPI in this report includes a chart outlining high-to-low performer data, a detailed KPI definition, calculation instructions and a summary of high-performing company attributes. Stop operating in the dark - benchmarking is a major step in identifying potential improvements within any Legal Department. This report will give you a head start that you can't find anywhere else.
- Accounts per Collections Employee
- Amount Collected per Account
- Amount Collected per Collections Agent
- Amount Collected per Collections Employee
- Average New Collections Account Size
- Collections Connect Rate
- Collections Expense per Collections Employee
- Collections Liquidation Rate
- Collections Revenue as a Percentage of Total Amount Collected
- Collections Revenue per Account
- Collections Revenue per Collections Agent
- Expense per New Collections Account
- Percentage of Inbound Promises to Pay Kept
- Percentage of Outbound Calls Resulting in Promise to Pay
- Profit per Account in Collections
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