This workflow template illustrates the processing of account closing requests from retail and/or commercial banking clients. Purchase and download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand Account Closing processes.
Related KPIs : Customer Retention Rate, Customer Service Satisfaction Rate, Net Promoter Score (NPS)
What is Account Closing?
The Account Closing process involves the processing of account closing requests from retail and/or commercial banking clients. This process includes communications with clients, client instruction (for transfers or liquidation) completion, exposure reviews (late charges, dividends on margin shorts, debit charges, residual balances), compliance reviews and final account closure and monitoring. Customer service representatives should determine the reason for the client's desire to close the account (clients can be called, if necessary) as it may provide future opportunities for improvement.
Download a Sample Account Closing
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