Mortgage Lending Benchmarking Report
Benchmarking Report Bundle
Mortgage Lending Benchmarking Report
Benchmarking Report Bundle
Which metrics, or KPIs, are included in this report?
This 51-page benchmarking report includes benchmarking data for 21 mortgage lending KPIs including Loan Closing Cycle Time, Loan Pull-Through Rate and more. Each KPI in this report includes a chart outlining high-to-low performer data, a detailed KPI definition, calculation instructions and a summary of high-performing company attributes. Stop operating in the dark - benchmarking is a major step in identifying potential improvements within any mortgage lending operation. This report will give you a head start that you can't find anywhere else.
- Abandonment Rate
- Average Handle Time
- Average Hold Time
- Average Speed of Answer
- Call Center Forecast Accuracy
- First Call Resolution Rate
- Mortgage Application Approval Rate
- Mortgage Applications per Processor
- Mortgage Applications per Underwriter
- Mortgage Closing Cycle Time
- Mortgage Loans Serviced per Mortgage Loan Servicing Employee
- Mortgage Production per Loan Officer
- Mortgage Pull-Through Rate
- Mortgages Closed per Closer
- Mortgages Closed per Loan Officer
- Mortgages Closed per Secondary Employee
- Origination Revenue per Mortgage
- Percentage of Mortgage Loans Abandoned by Borrower
- Production Labor Cost per Mortgage Originated
- Unit Cost: Mortgage Loan Origination
- Unit Cost: Mortgage Loan Servicing
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Frequently Asked Questions
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Q: How do you collect and validate your data? +
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