Utilities Customer Project Coordination
This workflow template illustrates the initial development and fulfillment of projects related to energy efficiency for utilities customers, including project proposal generation, scheduling, budgeting and project fulfillment. Purchase and download this template in PDF, PowerPoint (PPT) and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand Utilities Customer Project Coordination processes.
Related KPIs : Average Commercial Electricity Rates (Cost per kWh), Cost per kWh Sold, Net Promoter Score (NPS), Percentage of Energy Generated by Renewable Sources,
What is Utilities Customer Project Coordination?
The Utilities Customer Project Coordination process involves coordination between commercial utilities customers, customer service staff, project coordinators, contractors and utilities field technicians to design, schedule and fulfill projects related to energy efficiency programs. Customers and project coordinators first outline the potential project by discussing current pain points and gathering feedback on project ideas. Additional customers are then contacted to gauge interest and gather additional feedback and information regarding energy efficiency issues. Customers that choose to move forward with an energy efficiency project are contacted by engineering teams and contractors to complete the project.
Download a Sample Utilities Customer Project Coordination
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