This workflow template illustrates the process of developing utilities customer incentive programs alongside regulatory bodies. This process includes the initial work with regulators to design and test the program, the launch of the program for utilities customers and the ongoing monitoring of program metrics to judge its success. Purchase and download this template in PDF, PowerPoint (PPT) and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better und
Related KPIs : Average Commercial Electricity Rates (Cost per kWh), Cost per kWh Sold, Net Promoter Score (NPS), Percentage of Energy Generated by Renewable Sources,
The Utilities Customer Programs process deals with the development, marketing, implementation and ongoing testing of energy efficiency and savings programs for utilities (electric, natural gas) customers. Initially, utilities companies work with regulators to develop the details of the program and ensure that it meets certain compliance/regulatory-related guidelines. After the program has been approved by both sides, utilities companies, as well as third-party energy retailers, market the programs to customers. After the program has been implemented, ongoing testing is performed to ensure that the program is achieving the desired results.
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