Information Technology (IT) KPI Encyclopedia

KPI Encyclopedia

Information Technology (IT) KPI Encyclopedia

This document defines over 200 IT Department KPIs, including metric definitions for Management & Administration, IT Security, Network Administration and more. These KPIs are further categorized into seven major groups: cost, productivity, revenue, organizational, quality, service and volume. Purchase this document today to identify and begin measuring the right IT metrics.

How many metric, or KPI definitions, are included in this download? For which areas?

This reference-style document includes over 200 Information Technology KPI, or metric, definitions. The following common IT department sub-functions are covered in this KPI Encyclopedia:

  • Information Technology (General)
  • Application Development
  • Application Management
  • Business Intelligence (BI)
  • IT Management & Administration
  • IT Procurement
  • IT Security
  • Network Administration
  • Systems Analysis & Architecture
  • User Support & Services
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Frequently Asked Questions

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  • Q: Your download-able KPI Encyclopedias look great. But I need something custom. Can you help? +
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