Information Technology (IT) KPI Encyclopedia
This document defines over 200 IT Department KPIs, including metric definitions for Management & Administration, IT Security, Network Administration and more. These KPIs are further categorized into seven major groups: cost, productivity, revenue, organizational, quality, service and volume. Purchase this document today to identify and begin measuring the right IT metrics.
How many metric, or KPI definitions, are included in this download? For which areas?
This reference-style document includes over 200 Information Technology KPI, or metric, definitions. The following common IT department sub-functions are covered in this KPI Encyclopedia:
- Information Technology (General)
- Application Development
- Application Management
- Business Intelligence (BI)
- IT Management & Administration
- IT Procurement
- IT Security
- Network Administration
- Systems Analysis & Architecture
- User Support & Services
Download a Sample Information Technology (IT) KPI Encyclopedia
Frequently Asked Questions
Q: How do you create your KPI Encyclopedias?
A: From 25 years of doing this for the Fortune 500. We’ve worked with hundreds of leading enterprises to select, define, and measure the right metrics. We have this data—anonymized, of course—in a proprietary database that we continue to grow and update every day. We combine that data with original research to produce must-have KPI Encyclopedias for easy, inexpensive download.
Q: How can your KPI Encyclopedias help me and my business?
A: They equip you to become a lean, mean, data-driven organization. Our KPI Encyclopedias clearly organize and define essential performance metrics for various functions and industries. When you select the right KPIs to track, you’ve taken the first step toward leveraging data with a real payoff.
Q: What’s in the box when I buy one?
A: You’ll get a PDF, ready for immediate download. Simple as that.
Q: Your download-able KPI Encyclopedias look great. But I need something custom. Can you help?
A: Heck yes. Our analysts would be delighted to provide you with a custom set of KPIs and detailed definitions—including logic, formulas, and calculation instructions—that’s tailored to your precise needs. After all, we specialize in this stuff and would love to help you! Simply email us (firstname.lastname@example.org) or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.
Application Development & Release
This workflow template illustrates the monitoring of data center requirements as well as the designing, development, testing and deployment of internal IT applications. Purchase and download...
Type : Workflow Template
Process Participants : Application Developer, Software Engineer, Systems Analyst