Insurance KPI Encyclopedia

KPI Encyclopedia

Insurance KPI Encyclopedia

This document defines over 300 Insurance industry KPIs, including metric definitions for Agency Office Administration, Service Fulfillment & Support, Claims Processing, New Business Processing and more. These KPIs are further categorized into seven major groups: cost, productivity, revenue, organizational, quality, service and volume. Purchase this document today to identify and begin measuring the right Insurance metrics.

How many metric, or KPI definitions, are included in this download? For which areas?

This reference-style document includes over 300 Insurance KPI, or metric, definitions. The following common insurance company lines of business and functions are covered in this KPI Encyclopedia:

  • Insurance (Enterprise-wide)
  • Back Office Operations (General)
  • Claims Processing
  • New Business Processing
  • Policyholder Services
  • Payments & Commissions
  • Agency Operations
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