KPI Benchmarks : New Claims per Adjuster (Auto)
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KPI Details : New Claims per Adjuster (Auto)
New Claims per Adjuster measures the productivity and caseload of claims adjusters within the company. A low value for this KPI may indicate inadequate training protocols for adjusters, an overstaffing of claims adjusters, poor claims assignment protocols for adjusters, etc. A low value for this KPI may also suggest a high backlog of unopened claims, which leads to increased cycle times and high claims processing costs.
KPI Best Practices : New Claims per Adjuster (Auto)
KPI Calculation Instructions New Claims per Adjuster (Auto)?
KPI Formula :
Claim Settlement Cycle Time (P&C)
The average amount of time (measured in calendar days) required to settle a property and casualty (P&C) insurance claim, from the time the claim is reported (i.e., first notice of loss, or F...
KPI Type : Service
Formula : (Sum of P&C Claims Settlement Cycle Times) / Total Number of P&C Claims Settled
KPI Benchmark Range : 7.5-34.4