New Claims per Adjuster (Auto)

Metric Details & Benchmarking Report Download

KPI Benchmarks : New Claims per Adjuster (Auto)

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  • Benchmark Average
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New Claims per Adjuster (Auto)

KPI Details

New Claims per Adjuster measures the productivity and caseload of claims adjusters within the company. A low value for this KPI may indicate inadequate training protocols for adjusters, an overstaffing of claims adjusters, poor claims assignment protocols for adjusters, etc. A low value for this KPI may also suggest a high backlog of unopened claims, which leads to increased cycle times and high claims processing costs.

KPI Definition

The total number of new claims opened divided by the average number of adjusters working for the company over the same period of time.

KPI Calculation Instructions New Claims per Adjuster (Auto)?

KPI Formula :

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