Workflow Template
Credit Card Fraud Resolution
This workflow template illustrates the process for resolving a case of credit card fraud. Purchase and download this template in PDF, Visio (VSD) and PowerPoint (PPT) formats. You can customize it to fit your own organization, or simply use it to better understand the Credit Card Fraud process.
Related KPIs : Average Credit Card Balance, Unit Cost: Credit Card Transactions (All Transaction Types), Percentage of Credit Cards 30+ Days Past Due
What is Credit Card Fraud Resolution?
The Credit Card Fraud Resolution process involves the process for resolving a case of credit card fraud, which requires two functional groups: a specialist and an escalation & case team. The specialist acts as a CSR and interacts with the customer. The specialist can review transaction history with the customer, flag transactions for dispute or cancel/reopen a credit card. Cases that the specialist cannot resolve are forwarded to the escalation & case team, which then audits the specialist?s notes and takes the appropriate action.
Download a Sample Credit Card Fraud Resolution
Frequently Asked Questions
Q: How do you create your Workflow Templates?
A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.
Q: What can a Workflow Template do for me?
A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!
Q: What’s in the box when I buy one?
A: Three handy versions, all in one zipped file. It’s yours to download immediately upon purchase, and includes your chosen Workflow Template in PDF format, plus Microsoft PowerPoint (which you can edit), and Visio (which you can also edit).
Q: Your download-able templates look great. But I need something custom. Can you help?
A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us (info@opsdog.com) or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.
Related Products
Let us take your KPIs & business intelligence efforts to the top.