Internet Banking: Customer Communication

Workflow Template

Internet Banking: Customer Communication

This workflow template illustrates the request and fulfillment of customer requests through the internet banking channel. Purchase and download this template in PDF and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand the Internet Banking: Customer Communication process.

Related KPIs : Average First Response Time: Email, Customer Online Account Updates, Enrolled Online Banking Users as a Percentage of Checking Accounts

What is Internet Banking: Customer Communication?

The Internet Banking: Customer Communication process involves the request and fulfillment of customer requests through the internet banking channel (customer complaint resolution, bank account preference changes and monthly e-statement generation). Customers with complaints should submit the complaint through the bank's website, which, once received will be reviewed and sent to the Contact Center for investigation. To change preferences, a customer should select the required option and update their personal information and preferences within the bank's website. The information is then received, reviewed, fulfilled and logged. To generate an e-statement, the bank's computer system compiles transactional data, exports it into a finalized file format and emails the documents to the customer.

Download a Sample Internet Banking: Customer Communication

Frequently Asked Questions

Q: How do you create your Workflow Templates?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years analyzing operations at hundreds of leading companies worldwide, documenting thousands of business processes at precise levels of detail. We’ve anonymized this data—drawn from millions of dollars’ worth of consulting assignments—and have made it available to you in easy-to-use templates at affordable OpsDog prices.

Q: What can a Workflow Template do for me?

A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!

Q: What’s in the box when I buy one?

A: Three handy versions, all in one zipped file. It’s yours to download immediately upon purchase, and includes your chosen Workflow Template in PDF format, plus Microsoft PowerPoint (which you can edit), and Visio (which you can also edit).

Q: Your download-able templates look great. But I need something custom. Can you help?

A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us ( or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.

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