This workflow template illustrates the resolution and fulfillment of banking branch customer issue submissions and statement distribution. Purchase and download this template in PDF and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand the Retail Branch: Client Services process.
Related KPIs : Statement Creation Error Rate, Late Statement Rate, Average Handle Time by Call Reason: Issue Escalation
The Retail Branch: Client Services process involves the resolution and fulfillment of banking branch customer issue submissions and statement distribution This process includes customer dissatisfaction investigation (requires the customer to submit a complaint first, whether expressed after walking into the bank or by submitting a written complaint), issue resolution (ensure that the customer is notified that the issue is resolved or if more time is needed for further investigation) and monthly account statement distribution (both physical and eStatements). If issues are unable to be resolved in a timely fashion, ensure that the issue is escalated to a manager.
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A: Boost productivity, efficiency, and service levels! Broken business processes—marked by manual workarounds, downtime, and errors—are all too common. Many businesses write off this waste as “the cost of doing business.” But you know better than that! Simply select the OpsDog Workflow Template that best fits your situation, tweak it to your liking, and then use it to train employees, identify process improvements, inform an IT project, or re-design a workflow. That’s a lot of power in your hands, cheap!
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A: Heck yes. Our analysts would be happy to provide you with a more detailed Workflow Template than what we offer for instant download. We can also develop an entirely new, customized Workflow Template to fit your business; we specialize in this stuff and would love to help you! Simply email us (email@example.com) or call us at 866.650.2888 and one of our friendly professionals will be happy to answer all your questions.
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