This workflow template illustrates the acceptance and processing of incoming customer fund transactions. Purchase and download this template in PDF and Visio (VSD) formats. You can customize it to fit your own organization, or simply use it to better understand the Retail Branch: Inbound Transactions process.
Related KPIs : Average Retail Branch Lobby Wait Time, Deposit Processing Error Rate, Unit Cost: Teller Transaction
The Retail Branch: Inbound Transactions process involves the acceptance and processing of incoming customer fund transactions. This process includes customer cash/check deposit initiation (requires that the customer walks into the bank and provide their deposit information), deposit processing (whether for checks or cash deposits) and inbound wire transfer operations (risk and compliance checks should be performed before the wire transfer is finalized). Ensure that all finalized deposits are reported to the US Treasury Department as well as the customer.Download a Sample Retail Branch: Inbound Transactions
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