Call Center Organization Chart Template

Org Chart Template

Call Center Organization Chart Template

Org Chart Template

This org chart template outlines the structure of a typical Call Center, including Call Center Training & Development, Call Processing, Call Center Technical Support and more. Purchase includes PDF, Visio (VSD) and PowerPoint (PPT) file formats. Customize these org chart templates to fit your organization, or simply use them to better understand the structure of a typical Call Center. Each area on the org chart includes a definition, common job title(s) and a few sample metrics, or KPIs.

Which organizational areas and/or lines of business are depicted on this organization chart template?

This organization chart template includes definitions, example KPIs and common job titles the following areas:

  • Call Processing & Issue Resolution
  • Call Center Training & coaching
  • Call Center Technical Support
  • IVR/VRU Management & Maintenance
  • Workforce Management
Download a Sample Call Center Organization Chart Template

Frequently Asked Questions

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  • Q: What’s in the box when I buy one? +
  • Q: Your download-able templates look great. But I need something custom. Can you help? +
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