Consumer Loans Serviced per Consumer Loan Servicing Employee

Benchmarking Report

Consumer Loans Serviced per Consumer Loan Servicing Employee

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring Consumer Loans Serviced per Consumer Loan Servicing Employee. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is Consumer Loans Serviced per Consumer Loan Servicing Employee?

The total number of consumer loans in the bank's servicing portfolio divided by the number of consumer loan servicing employees working for the bank at the same point in time.

Why should Consumer Loans Serviced per Consumer Loan Servicing Employee be measured?

Consumer Loans Serviced per Consumer Loan Servicing Employee measures the total number of consumer loans in the banks servicing portfolio in relation to the number of consumer loan servicing employees working for the bank at the same period of time. Understanding consumer loan servicing production is an important part of understanding overall consumer loan program performance. This metric is also a clear indicator of capacity issues and overstaffing for several departments within the retail bank. High values for this metric are preferred, as low values can be indicative of overly complex loan servicing processes, high amounts of rework due to errors or multiple touch points (typically originating from incorrectly filled applications, or applications that contain missing documentation), inconsistent use of process documentation, sub-par consumer loan servicing employee performance, a lack of standard training, or a low demand for consumer loans.


Download a Sample Consumer Loans Serviced per Consumer Loan Servicing Employee

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