Customer Service KPI Encyclopedia
KPI Encyclopedia
Customer Service KPI Encyclopedia
This document defines over 100 Customer Service Department KPIs, including metric definitions for Account Management, Customer Incentives & Rewards, Technical & Product Support and more. These KPIs are further categorized into seven major groups: cost, productivity, revenue, organizational, quality, service and volume. Purchase this document today to identify and begin measuring the right Customer Service metrics.
How many metric, or KPI definitions, are included in this download? For which areas?
This reference-style document includes over 100 customer service KPI, or metric, definitions. The following common customer service department sub-functions are covered in this KPI Encyclopedia:
- Customer Service (Department-wide)
- Account Management
- Customer Incentives & Rewards
- Incident Management
- Returns & Warranty
- Technical & Product Support
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