Customer Service Benchmarking Report
Benchmarking Report Bundle
Which metrics, or KPIs, are included in this report?
This 51-page benchmarking report includes benchmarking data for 19 Customer Service Department performance metrics, or KPIs, including Average Speed of Answer, On-time Customer Order Delivery Rate and more. Each KPI in this report includes a chart outlining high-to-low performer data, a detailed KPI definition, calculation instructions and a summary of high-performing company attributes. Stop operating in the dark - benchmarking is a major step in identifying potential improvements within any Customer Service Department. This report will give you a head start that you can't find anywhere else.
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