New Member Enrollment (Manual) Cycle Time

Benchmarking Report

New Member Enrollment (Manual) Cycle Time

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring New Member Enrollment (Manual) Cycle Time. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is New Member Enrollment (Manual) Cycle Time?

The number of business days required to manually (non-electronic) enroll a new member or policyholder into a health plan, from the point-of-sale until the new member is enrolled into the health plan they applied for.

Why should New Member Enrollment (Manual) Cycle Time be measured?

New Member Enrollment (Manual) Cycle Time measures the number of business days required to manually (non-electronic) enroll a new member or policyholder into a health plan, from the point-of-sale until the new member is enrolled into the health plan they applied for. A relatively high value for this metric is typically related to a few common factors, including inefficient call script and customer communication policies, poor customer contact tracking and management (i.e., tracking of customer communications and contact information), unclear enrollment application submission instructions, and sub-par health insurance back office employee training and performance. Each of these factors can lead to increased error rates (i.e., enrollment applications that contain errors, missing information, missing documentation, etc.), longer enrollment cycle times and increased customer dissatisfaction which can vastly increase operating expenses (i.e., rework, time spent fixing errors and obtaining needed information from customers, etc.) and customer attrition rates.


Download a Sample New Member Enrollment (Manual) Cycle Time

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