New Member Enrollment Accuracy Rate

Benchmarking Report

New Member Enrollment Accuracy Rate

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring New Member Enrollment Accuracy Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is New Member Enrollment Accuracy Rate?

The number of accurate new member health plan enrollments completed (i.e., enrollments that do not have errors, or missing information/documentation) divided by the total number of enrollments completed over the same period of time, as a percentage.

Why should New Member Enrollment Accuracy Rate be measured?

New Member Enrollment Accuracy Rate measures the number of accurate new member health plan enrollments completed (i.e., enrollments that do not have errors, or missing information/documentation) in relation to the total number of enrollments completed over the same period of time. A relatively low value for this metric is typically related to a few common factors, including highly manual enrollment processes (i.e., manual application submissions, data entries, etc.), inefficient call script and customer communication policies, poor customer contact tracking and management (i.e., tracking of customer communications and contact information), and sub-par health insurance back office employee training and performance. Each of these factors can lead to increased error rates, longer cycle times and increased customer confusion and dissatisfaction which can vastly increase operating expenses and customer attrition rates.


Download a Sample New Member Enrollment Accuracy Rate

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

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