On-time Customer Order Delivery Rate

Benchmarking Report

On-time Customer Order Delivery Rate

This PDF report includes benchmarking data (in a visual, chart-based format), an comprehensive KPI definition, characteristics of high performers and technical details on measuring On-time Customer Order Delivery Rate. Purchase and download this easy-to-understand, presentation-ready report immediately to compare performance levels, set attainable performance targets, and push towards best-in-class performance for this KPI.


What is On-time Customer Order Delivery Rate?

The total number of shipments received by customers on or before the committed ship or delivery date divided by the total number of shipments made over the same period of time, as a percentage.

Why should On-time Customer Order Delivery Rate be measured?

On-time Customer Order Delivery Rate measures the ability to adhere to target shipment dates when fulfilling customer orders. A relatively low rate of on-time customer deliveries may suggest bottlenecks in the packing or shipping phase of the order management process. Any manual tasks in the order management process (order processing, shipping address entry, delivery appointment scheduling, etc.) can also lead to a higher rate of late customer deliveries. Systematic issues with on-time delivery will lead to strained relationships with customers and will likely have a negative impact on the company?s bottom line. High performers for this metric tend to have superior demand forecasting, well-stocked inventory and well-maintained equipment.


Download a Sample On-time Customer Order Delivery Rate

Frequently Asked Questions

Q: How do you collect and validate your data?

A: From real-world consulting engagements with Fortune 500 leaders. We’ve spent 25 years conducting original research and anonymizing data from our engagements with top companies around the world. Every single data point we collect is scrutinized by our analysts to conform to established baselines and our rigorous in-house validation process. We won’t serve it up to you unless it meets our tough standards for utility and value.

Q: How much information will my Benchmarking Report contain?

A: Enough to produce a useful benchmark. And rest assured that it’s all current, validated, and useful. We only include data that’s been collected in the last five years. And while sample sizes vary by KPI, the average is 25, and the high end can surpass 1,000.

Q: How often do you update your reports?

A: Every year. We’re constantly gathering, scouring, and processing new data. We update our reports based on trends our analysts detect in the data, as well as the demand from our consulting clients and customers like you.

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