This document defines over 50 Order Management KPIs, including metric definitions for Order Processing, Return Processing and more. These KPIs are further categorized into seven major groups: cost, productivity, revenue, organizational, quality, service and volume. Purchase this document today to identify and begin measuring the right Order Management metrics.
This reference-style document includes over 50 order management KPI, or metric, definitions. The following common order management sub-functions are covered in this KPI Encyclopedia:
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A: They equip you to become a lean, mean, data-driven organization. Our KPI Encyclopedias clearly organize and define essential performance metrics for various functions and industries. When you select the right KPIs to track, you’ve taken the first step toward leveraging data with a real payoff.
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This workflow template illustrates the fielding of requests for quotations (RFQs) from sales leads, including initial quote generation, order detail confirmation and purchase order (PO) subm...
Type : Workflow Template
Process Participants : Customers, Sales Representatives, Sales Support & Administrative Staff
This workflow template illustrates the collection, needs assessment, data entry (into company CRM and order management software) and order initiation of new customer orders. Purchase and dow...
Type : Workflow Template
Process Participants : Customers, Sales Representatives, Customer Service Representatives, Order/Installation Scheduling Staff, Technical Sales Support Staff
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